Shipping Policy
Last updated: 6/19/2026
Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Shipping Rates
Shipping costs are calculated at checkout based on:
Your destination (we ship to all 50 states)
Weight and dimensions of your order (number of rolls / total weight)
Rates are flat by region and quantity. The more you order or the farther it ships, the higher the rate.
Orders to Alaska and Hawaii would cost more and may take longer.
Delivery Times
Standard Shipping: 5-7 business days (longer for Alaska & Hawaii).
Order Tracking
You will receive a tracking number via email once your order ships.
Return-to-Sender & Undeliverable Package Policy
Customers are responsible for providing accurate shipping information and ensuring that packages can be successfully delivered to the address provided at checkout.
If a package is returned to Happy Bamboo due to an incorrect address, refusal of delivery, failure to claim the package, or any other customer-related delivery issue, the customer will be responsible for all return shipping fees and any additional shipping costs required to resend the package.
Because the original shipping service has already been provided, original shipping charges are non-refundable.
To have a returned package reshipped, the customer must pay the applicable return shipping fees and new shipping charges before the order can be resent. An invoice for these charges will be sent via email and must be paid prior to reshipment.
For assistance regarding a returned package, please contact our Customer Support team at happybamboo25@gmail.com
Contact Us
Shipping questions? Contact us at happybamboo25@gmail.com.